Think of this like you would when you onboarded them as new customers.
This your chance to keep a relationship going with your customers. After you have delivered your project for them, hopefully . you’ve signed them up to your website maintenance or care plan program. Even if you have not, there are still some steps you can take to maintain that relationship in good standing.
These email templates help your customers still feel important. They have their new project but don’t drop them! Send them a series of emails to help them with some next steps.
These emails include topics like:
- How to request support,
- Depending on their package, how support and maintenance works,
- Some next steps they should take,
- opportunities for upselling,
- More education on your services.